- About SD/SDHC, SDXC UHS-I, & microSD/microSDHC Memory Cards
- USB Flash Memory questions
- About the SD Association
This FAQ answers frequently asked questions from customers about Toshiba SD memory cards.
Problems
My SDHC memory card is not recognized. (Applicable product: SDHC/microSDHC cards)
SDHC memory cards cannot be used on devices that do not support SDHC. Check to make sure that your device has the SDHC logo. If it does not, the device may not support SDHC cards. Please check with the device's manufacturer.
Please click here
when you want to check the variation of the 'SD Cards'.
My memory card was working fine, why did it suddenly stop working?
Perform the following checks and actions.
1) Are you using an SD card that exceeds the capacity supported by the device?
→Check the capacity supported by the device.
⇒*Even if you have been able to use the card, the device may not support the card's capacity.
Note that just being able to use a memory card in a device does not mean that it is a compatible device.
2) Have you formatted the SD card on the device?
→SD cards are formatted at the factory. However, some instruction manuals for digital cameras, mobile phones and other devices, but not personal computers, may include instructions such as, "Format the SD card on the device before using it." If that is the case, follow the instructions in the instruction manual and format the SD card on the device.
3) There is a problem (bad connection, etc.) with the slot on the device.
→Is the SD card recognized when inserted into another device?
If the above measures do not solve the problem:
→Format your SD card on a computer using specialized SD memory card formatting software 'SD/SDHC Memory Card Format Software' (a separate window will open). Use an external SD card reader or a computer with an SD card slot that supports the capacity of your SD card.
*Always use the software above when formatting your SD card on a PC. The SD card will not be formatted correctly if you use your PCs standard format function.
*Even after formatting your SD card using the above software, be sure to format it again on your digital camera or mobile phone if the instruction manuals says it is necessary.
→If formatting your SD card on a PC using SD/SDHC Memory Card Format Software does not solve the problem, contact the window in each region. click here.
1) Are you using an SD card that exceeds the capacity supported by the device?
→Check the capacity supported by the device.
⇒*Even if you have been able to use the card, the device may not support the card's capacity.
Note that just being able to use a memory card in a device does not mean that it is a compatible device.
2) Have you formatted the SD card on the device?
→SD cards are formatted at the factory. However, some instruction manuals for digital cameras, mobile phones and other devices, but not personal computers, may include instructions such as, "Format the SD card on the device before using it." If that is the case, follow the instructions in the instruction manual and format the SD card on the device.
3) There is a problem (bad connection, etc.) with the slot on the device.
→Is the SD card recognized when inserted into another device?
If the above measures do not solve the problem:
→Format your SD card on a computer using specialized SD memory card formatting software 'SD/SDHC Memory Card Format Software' (a separate window will open). Use an external SD card reader or a computer with an SD card slot that supports the capacity of your SD card.
*Always use the software above when formatting your SD card on a PC. The SD card will not be formatted correctly if you use your PCs standard format function.
*Even after formatting your SD card using the above software, be sure to format it again on your digital camera or mobile phone if the instruction manuals says it is necessary.
→If formatting your SD card on a PC using SD/SDHC Memory Card Format Software does not solve the problem, contact the window in each region. click here.
The card functions normally on a camera or cellular phone. However, my PC or printer does not recognize it. Errors such as "Data disk is write-protected", "Format the card" and "Card contains no data" are displayed, and the card is unusable.
A probable cause is that the memory card slot on your PC or printer does not support the capacity of memory card you are using.
Check the capacity supported by the device with the device manufacturer.
If the capacity is not supported, you can use the memory card on your PC by either using an external memory card reader that supports the capacity of the memory card you are using, or by connecting the card directly to your PC using the USB cable provided with your camera or cellular phone.
Check the capacity supported by the device with the device manufacturer.
If the capacity is not supported, you can use the memory card on your PC by either using an external memory card reader that supports the capacity of the memory card you are using, or by connecting the card directly to your PC using the USB cable provided with your camera or cellular phone.
The 2GB microSD card/SD card I bought was supposed to be 2GB. However, it's recognized only as a 1GB card.
A probable cause is that one of the devices you are using (SD card reader, cellular phone, digital camera, etc.) does not support a capacity of 2GB. Normally, 2GB cards cannot be used on devices that do not support a capacity of 2GB.
However, in rare cases, 2GB cards sometimes can be used.
If a card is mistakenly formatted on a device that does not support 2GB capacity cards, it will sometimes be formatted to the maximum capacity supported by that device (in this example, 1GB).
Use of cards on devices that do not support a capacity of 2GB might also result in malfunction.
Always check with the manufacturer of the device you are using to see if the device supports the capacity of the SD card you are using.
If the card is mistakenly formatted on a device that does not support a particular capacity, or the card's capacity is different from what it should be, you might be able to restore the card to its normal state by reformatting it using the SD memory card exclusive format software 'SD/SDHC Memory Card Format Software (a separate window will open)' on your PC or on a card reader that supports the card's capacity.
*The SD card will not be formatted correctly if you use your PC's standard format function. Always use the software above when formatting your SD card on a PC.
However, in rare cases, 2GB cards sometimes can be used.
If a card is mistakenly formatted on a device that does not support 2GB capacity cards, it will sometimes be formatted to the maximum capacity supported by that device (in this example, 1GB).
Use of cards on devices that do not support a capacity of 2GB might also result in malfunction.
Always check with the manufacturer of the device you are using to see if the device supports the capacity of the SD card you are using.
If the card is mistakenly formatted on a device that does not support a particular capacity, or the card's capacity is different from what it should be, you might be able to restore the card to its normal state by reformatting it using the SD memory card exclusive format software 'SD/SDHC Memory Card Format Software (a separate window will open)' on your PC or on a card reader that supports the card's capacity.
*The SD card will not be formatted correctly if you use your PC's standard format function. Always use the software above when formatting your SD card on a PC.
I seem to have mistakenly inserted the card in the device with its back and front sides reversed, and now I cannot remove it from the device. Tell me how to remove the card from the device.
Applying excess force to remove the card might damage it.
Consult with your nearest electrical store or Support Center for the device to see if it needs to be dismantled or repaired.
Consult with your nearest electrical store or Support Center for the device to see if it needs to be dismantled or repaired.
About data recovery
I can no longer read data from my card. Is there a way to recover this data, including data that was deleted by accident?
Toshiba does not provide data recovery services.
Here are some data recovery software and data recovery professionals we recommend.
Here are some data recovery software and data recovery professionals we recommend.
Products and specifications
I did not find a warranty certificate with my SD memory card. What is the warranty of my card?
(Applicable product: SD/SDHC/SDXC UHS-I/microSD/microSDHC cards)
A warranty certificate is not included with the product. In the event of a problem caused by manufacturer error, the product can be exchanged for an equivalent new product (however, trouble from worn hardware and damage from external causes are not covered). No other warranty is offered. In addition, we are not responsible for the loss of data recorded on the card or any related damages.
Do SD memory cards support content protection?
(Applicable product: SD/SDHC/SDXC UHS-I/microSD/microSDHC cards)
SD memory cards support content protection (*1) such as the SD-Audio and SD-Video (for 1seg data) standards.
For music data:
Used when transferring or playing back music data on devices that support SD-Audio (cellular phones, SD audio players, PCs, etc.). (*2)
*1. According to the specifications, SD cards can only be used on devices that have content protection (CPRM: copy guard) which utilizes specific information about the SD card itself.
*2. Conditions for transferring SD-Audio-format music data from a PC to an SD card
:Music management software (SD Jukebox, etc.) that supports SD-Audio must be installed on the PC.
In addition, one of the following must also be true.
:Connection of a card reader or writer that supports content protection to the PC.
:Use of a PC with an SD card slot that supports content protection.
:Connection of a device that supports SD-Audio (cellular phone, SD audio player) via a USB cable to the PC.
Content protection for music data also includes methods that use DRM (Digital Rights Management) in addition to CPRM (copy guard).
The conditions for transferring data from your PC to an SD card change depending on the content protection method.
For more information, please either contact your cell phone service provider or the manufacturer of your device, or read the manual for your device.
For music data:
Used when transferring or playing back music data on devices that support SD-Audio (cellular phones, SD audio players, PCs, etc.). (*2)
*1. According to the specifications, SD cards can only be used on devices that have content protection (CPRM: copy guard) which utilizes specific information about the SD card itself.
*2. Conditions for transferring SD-Audio-format music data from a PC to an SD card
:Music management software (SD Jukebox, etc.) that supports SD-Audio must be installed on the PC.
In addition, one of the following must also be true.
:Connection of a card reader or writer that supports content protection to the PC.
:Use of a PC with an SD card slot that supports content protection.
:Connection of a device that supports SD-Audio (cellular phone, SD audio player) via a USB cable to the PC.
Content protection for music data also includes methods that use DRM (Digital Rights Management) in addition to CPRM (copy guard).
The conditions for transferring data from your PC to an SD card change depending on the content protection method.
For more information, please either contact your cell phone service provider or the manufacturer of your device, or read the manual for your device.
Are miniSD conversion adapters or SD conversion adapters sold separately?
Unfortunately, miniSD conversion adapters and SD conversion adapters are not sold separately.
Is it necessary to make a backup of data stored on my SD memory card?
(Applicable product: SD/SDHC/SDXC UHS-I/microSD/microSDHC cards)
Yes. Because memory cards are rewritable media that can be repeatedly recorded and deleted, data loss and card errors may occur in the unlikely event that the device (digital camera, cellular phone, etc.) malfunctions or has a low battery. There are also concerns about loss or damage. You should periodically backup important data.
Important data should be backed up on multiple types of media (HDD, CD-RW, CD-R, etc.). When backing up data for the long-term, we also recommend using 'write once media', such as CD-R and DVD-R, that cannot be deleted.
When using a cellular phone, Special methods may be necessary to back up paid content. For more information, please contact customer support for your cellular phone provider.
Important data should be backed up on multiple types of media (HDD, CD-RW, CD-R, etc.). When backing up data for the long-term, we also recommend using 'write once media', such as CD-R and DVD-R, that cannot be deleted.
When using a cellular phone, Special methods may be necessary to back up paid content. For more information, please contact customer support for your cellular phone provider.
Is it necessary to format my SD memory card before using it?
(Applicable product: SD/SDHC/SDXC UHS-I/microSD/microSDHC cards)
Toshiba SD memory cards are pre-formatted based on the specifications stipulated by the SD Association. They are ready for use on a PC.
However, on devices that have a format function, such as cellular phones or digital cameras, you must reformat your SD card before use. (Please consult the manual for your device.)
Do not format your SD card using your PCs standard format function.
Your memory card may no longer be recognized by your device.
When formatting is required on your PC, be sure to use the dedicated software (*).
*. SD/SDHC Memory Card Format Software
http://panasonic.jp/support/global/cs/sd/download/sd_formatter.html (opens in a new window)
However, on devices that have a format function, such as cellular phones or digital cameras, you must reformat your SD card before use. (Please consult the manual for your device.)
Do not format your SD card using your PCs standard format function.
Your memory card may no longer be recognized by your device.
When formatting is required on your PC, be sure to use the dedicated software (*).
*. SD/SDHC Memory Card Format Software
http://panasonic.jp/support/global/cs/sd/download/sd_formatter.html (opens in a new window)
Can I remove my SD/SDHC/microSD/microSDHC memory card while reading or writing data?
(Applicable product: SD/SDHC/SDXC UHS-I/microSD/microSDHC cards)
No.
This will cause loss of data and can lead to a malfunction. Always be sure to check that the card is not being accessed before removing it.
This will cause loss of data and can lead to a malfunction. Always be sure to check that the card is not being accessed before removing it.
Can I insert or remove my SD memory card memory card while my device is turned on?
(Applicable product: SD/SDHC/SDXC UHS-I/microSD/microSDHC cards)
Because inserting or removing an SD memory card without turning off the device may result in loss of data or a malfunction, before doing so, turn off the device such like digital cameras, mobile phones, etc, except for PCs. You do not need to turn off your computer before inserting or removing an SD memory card, however, use the "Remove hardware safely" (or equivalent function) when removing the card.
What are the specifications of my SD memory card?
SD memory card specifications are provided to customers who are members of the SD Association.
For more information about the SD Association, view the FAQ entitled 'About the SD Association'. (Parts related to security are not included.)
For more information about the SD Association, view the FAQ entitled 'About the SD Association'. (Parts related to security are not included.)
Number of pictures
How many pictures can I take with my card?
The capacity of your SD memory card depends upon the settings of your digital camera or cellular phone.
See our page on SD and SDHC memory cards.
See our page on microSD and microSDHC memory cards.
See our page on SD and SDHC memory cards.
See our page on microSD and microSDHC memory cards.
Exchanging data
I cannot play data (movies, music, etc.) saved to my SD card from a PC on my cellular phone.
(Applicable product: microSD/microSDHC cards)
Write PC data to your microSD card using the USB cable included (or sold separately) and software included (or downloaded specifically for your phone) with your cellular phone.
For more information, please contact your cellular phone service provider.
For more information, please contact your cellular phone service provider.
Other
I want to buy lots of SD memory cards and microSD memory cards. Who should I direct my inquiries to?
The sales office in charge will get back to you. Please tell us your contact details in the contact form.
It seems our child has swollowed the microSD Memory Card. What shall we do?
Please consult with a physician immediately.
This FAQ page gives answers to questions often asked by customers about
Toshiba USB Flash Memory.
Which OSs support USB Flash Memory TransMemory™?
♦U2G model Supported operating systems
Windows® 2000 Professional
Windows® XP Professional
Windows® XP Home Edition
Windows Vista® Ultimate
Windows Vista® Enterprise
Windows Vista® Business
Windows Vista® Home Premium
Windows Vista® Home Basic
Mac OS 10.0.2 or later
♦U2M/U2L model Supported operating systems
Windows® XP Professional
Windows® XP Home Edition
Windows Vista® Ultimate Operating System
Windows Vista® Enterprise Operating System
Windows Vista® Business Operating System
Windows Vista® Home Premium Operating System
Windows Vista® Home Basic Operating System
Mac OS 10.0.2 or later
♦U2K model Supported operating systems
Windows® 2000 Professional
Windows® XP Professional
Windows® XP Home Edition
Windows Vista® Ultimate Operating System
Windows Vista® Enterprise Operating System
Windows Vista® Business Operating System
Windows Vista® Home Premium Operating System
Windows Vista® Home Basic Operating System
Mac OS 10.0.2 or later
♦U2P model Supported operating systems
Windows® 2000 Professional
Windows® XP Professional
Windows® XP Home Edition
Windows Vista® Ultimate Operating System
Windows Vista® Enterprise Operating System
Windows Vista® Business Operating System
Windows Vista® Home Premium Operating System
Windows Vista® Home Basic Operating System
Windows® 7 Ultimate Operating System
Windows® 7 Enterprise Operating System
Windows® 7 Professional Operating System
Windows® 7 Home Premium Operating System
Windows® 7 Home Basic Operating System
Windows® 7 Starter Operating System
Mac OS 10.0.2 or later
Windows® 2000 Professional
Windows® XP Professional
Windows® XP Home Edition
Windows Vista® Ultimate
Windows Vista® Enterprise
Windows Vista® Business
Windows Vista® Home Premium
Windows Vista® Home Basic
Mac OS 10.0.2 or later
♦U2M/U2L model Supported operating systems
Windows® XP Professional
Windows® XP Home Edition
Windows Vista® Ultimate Operating System
Windows Vista® Enterprise Operating System
Windows Vista® Business Operating System
Windows Vista® Home Premium Operating System
Windows Vista® Home Basic Operating System
Mac OS 10.0.2 or later
♦U2K model Supported operating systems
Windows® 2000 Professional
Windows® XP Professional
Windows® XP Home Edition
Windows Vista® Ultimate Operating System
Windows Vista® Enterprise Operating System
Windows Vista® Business Operating System
Windows Vista® Home Premium Operating System
Windows Vista® Home Basic Operating System
Mac OS 10.0.2 or later
♦U2P model Supported operating systems
Windows® 2000 Professional
Windows® XP Professional
Windows® XP Home Edition
Windows Vista® Ultimate Operating System
Windows Vista® Enterprise Operating System
Windows Vista® Business Operating System
Windows Vista® Home Premium Operating System
Windows Vista® Home Basic Operating System
Windows® 7 Ultimate Operating System
Windows® 7 Enterprise Operating System
Windows® 7 Professional Operating System
Windows® 7 Home Premium Operating System
Windows® 7 Home Basic Operating System
Windows® 7 Starter Operating System
Mac OS 10.0.2 or later
Is TransMemory™USB flash memory compatible with Windows Vista®?
The following models are compatible.
♦Models that support ReadyBoost™
- U2G model
USB Flash Memory TransMemory™ (32GB)
- U2M model
USB Flash Memory TransMemory™ (16GB)
USB Flash Memory TransMemory™ (8GB)
USB Flash Memory TransMemory™ (4GB)
- U2L model
USB Flash Memory TransMemory™ (4GB)
- U2K model
USB Flash Memory TransMemory™ (8GB)
USB Flash Memory TransMemory™ (4GB)
USB Flash Memory TransMemory™ (2GB)
USB Flash Memory TransMemory™ (1GB)
- U2P model
USB Flash Memory TransMemory™ (64GB)
USB Flash Memory TransMemory™ (32GB)
USB Flash Memory TransMemory™ (16GB)
USB Flash Memory TransMemory™ (8GB)
USB Flash Memory TransMemory™ (4GB)
Products sold before June 2006 are not guaranteed to operate with Windows Vista®.
Data stored in the current security area will not be accessible with Windows Vista®. Data stored in the security area can only be accessed with compatible operating systems.
The available storage area is decreased when formatting the device with your computer? format command because the privacy zone is not formatted. Set the security software format function so that the privacy zone area is zero and reformat the device.
♦Models that support ReadyBoost™
- U2G model
USB Flash Memory TransMemory™ (32GB)
- U2M model
USB Flash Memory TransMemory™ (16GB)
USB Flash Memory TransMemory™ (8GB)
USB Flash Memory TransMemory™ (4GB)
- U2L model
USB Flash Memory TransMemory™ (4GB)
- U2K model
USB Flash Memory TransMemory™ (8GB)
USB Flash Memory TransMemory™ (4GB)
USB Flash Memory TransMemory™ (2GB)
USB Flash Memory TransMemory™ (1GB)
- U2P model
USB Flash Memory TransMemory™ (64GB)
USB Flash Memory TransMemory™ (32GB)
USB Flash Memory TransMemory™ (16GB)
USB Flash Memory TransMemory™ (8GB)
USB Flash Memory TransMemory™ (4GB)
Products sold before June 2006 are not guaranteed to operate with Windows Vista®.
Data stored in the current security area will not be accessible with Windows Vista®. Data stored in the security area can only be accessed with compatible operating systems.
The available storage area is decreased when formatting the device with your computer? format command because the privacy zone is not formatted. Set the security software format function so that the privacy zone area is zero and reformat the device.
How long is the warranty period?
The warranty period is one year starting from the date of
purchase.
How do I format my USB Flash Memory TransMemory™?
USB Flash Memory TransMemory™ are formatted at the factory.
If you need to format one again, use your computer.
If you need to format one again, use your computer.
Can I remove the USB Flash Memory TransMemory™ while data is being read or written to it?
No, you cannot do this. If you do this it could cause the
loss of or damage to data, be sure that the data transfer is complete before
removing the USB Flash Memory TransMemory™.
Can I plug in and unplug a USB Flash Memory TransMemory™ while the device is turned on?
Yes, you can.
Check the following items when removing USB Flash Memory TransMemory™ from the device.
♦On Windows® 98 Second Edition, be sure that the application (reading or writing of data) has finished operations, and that the access lamp on the USB Flash Memory TransMemory™ is not flashing.
♦On Windows® Millennium Edition, Windows® 2000 Professional, Windows® XP Home Edition, Windows® XP Professional Edition, Windows Vista® Ultimate Operating System, Windows Vista® Enterprise Operating System, Windows Vista® Business Operating System, Windows Vista® Home Premium Operating System, Windows Vista® Home Basic Operating System, make sure that in the task bar USB Flash Memory TransMemory™ has ended and it is safe to remove it.
♦For Mac OSs, make sure that the TransMemory™ icon has disappeared before removing it.
Check the following items when removing USB Flash Memory TransMemory™ from the device.
♦On Windows® 98 Second Edition, be sure that the application (reading or writing of data) has finished operations, and that the access lamp on the USB Flash Memory TransMemory™ is not flashing.
♦On Windows® Millennium Edition, Windows® 2000 Professional, Windows® XP Home Edition, Windows® XP Professional Edition, Windows Vista® Ultimate Operating System, Windows Vista® Enterprise Operating System, Windows Vista® Business Operating System, Windows Vista® Home Premium Operating System, Windows Vista® Home Basic Operating System, make sure that in the task bar USB Flash Memory TransMemory™ has ended and it is safe to remove it.
♦For Mac OSs, make sure that the TransMemory™ icon has disappeared before removing it.
I've lost the cap from my USB Flash Memory. Do you sell extra caps?
No, we're sorry, but we do not sell caps as a standalone product.
# Microsoft and Windows are registered trademarks of Microsoft Corporation in the USA and other countries.
# Mac OS is registered trademarks of Apple Computer, Inc. in the USA and other countries.
This FAQ page gives answers to questions often asked by customers about
SD Association.
What is the SD Association?
The SD Association is an American non-profit organization
whose many member companies from the globe work to standardize and promote
the spread of SD memory card technologies. Under its Open Policy, Executive
members are allowed to review and vote on specifications. Below the Board
of Directors is the technology committee and the marketing committee.
♦History of the SD Association
| Jan.6,2000 |
Toshiba, Matsushita, and SanDisk announced
its establishment (2000/1/6)
|
|---|---|
| Feb.1,2,2000 |
Second General SDA Conference held in
Tokyo. There were 190 people representing 86 companies in attendance.
|
| Jun.19,20,2000 |
Third General SDA Conference held in San Francisco. There were 180 people representing 68 companies in attendance.
|
| Oct.19,20,2000 |
Fourth General SDA Conference held in Taiwan. There were 215 people representing 146 companies in attendance.
|
♦SD Association Members
As of March 2008, there were over 1100 members.
♦Organization of the SD Association
For more information, visit the SD Association site.
http://www.sdcard.org/(a separate window will open)
http://www.sdcard.org/(a separate window will open)
Tell me how to join the SD Association.
The SD Association site has more detailed information.
You can apply directly to the SD Association
at http://www.sdcard.org/join/ (a separate window will open)
be sure to carefully read the items about
-SDA Antitrust Guidelines
-Amended Bylaws for SD Card Association
-SDA IP Policy
before you make your application.
♦There are two types of membership, a General Membership and an Executive Membership.
-General members: Do not have the right to attend meetings or vote
-Executive members: Have the right to attend meetings and vote
If you are interested in a license agreement, read the Licensing section.
http://www.sdcard.org/licensing_docs/ (a separate window will open)
You can apply directly to the SD Association
at http://www.sdcard.org/join/ (a separate window will open)
be sure to carefully read the items about
-SDA Antitrust Guidelines
-Amended Bylaws for SD Card Association
-SDA IP Policy
before you make your application.
♦There are two types of membership, a General Membership and an Executive Membership.
-General members: Do not have the right to attend meetings or vote
-Executive members: Have the right to attend meetings and vote
If you are interested in a license agreement, read the Licensing section.
http://www.sdcard.org/licensing_docs/ (a separate window will open)
Is it possible for people who are not members of the SD Association to look at the specifications for the SD memory card?
You can see simplified specifications at the SD Association
site.
Tell me about the yearly dues for the SD Association.
-Dues for general members (no meeting or voting rights) (excluding
licese fee): $2,000
-Dues for general members (no meeting or voting rights) (including licese fee): $3,000
-Dues for executive members (meeting and voting rights) (including licese fee): $5,500
-Dues for general members (no meeting or voting rights) (including licese fee): $3,000
-Dues for executive members (meeting and voting rights) (including licese fee): $5,500
Tell me about other fees.
♦Regarding security
Fees related to security can only be divulged upon entering a contractual agreement with 4C Entity (developers of the security system Toshiba, Matsushita, IBM, Intel)
♦SD memory production
Fees related to production royalties can only be divulged after entering into a production contract.
Fees related to security can only be divulged upon entering a contractual agreement with 4C Entity (developers of the security system Toshiba, Matsushita, IBM, Intel)
♦SD memory production
Fees related to production royalties can only be divulged after entering into a production contract.
Copyright © 2010 - By Toshiba Data Dynamics Pte Ltd (CRN: 197700669Z) - All Rights Reserved